Neto for Medical
Patient care begins before the first visit. Neto answers every call, fills every chair, and brings lapsed patients back — 24/7.
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Patient care starts on the phone — and too many calls never get answered
The average medical practice misses 30–40% of inbound calls during business hours and effectively all of them after 5pm. A missed call from a patient in pain isn't a minor inefficiency — it's the moment they Google the next office down the street. Neto answers every call instantly across voice, SMS, web chat, and email, books the appointment, verifies insurance, and keeps the schedule full without adding a single front-desk hire.
Every Call Answered
Up to 30% of patient calls go to voicemail during business hours. Neto picks up on the first ring — after hours, during lunch, and when your front desk is swamped.
Fewer No-Shows
Automated reminders across voice, SMS, and email across the full pre-visit window. Reconfirm, reschedule, and fill canceled slots from the waitlist in minutes.
Recall Reactivation
Six-month cleanings, annual physicals, overdue adjustments — Neto works your recall list persistently until the patient is either back on the books or off for good.
Insurance & Intake
Verify coverage, capture demographics, send digital forms, and complete new-patient intake before they ever walk through the door.
Built for the realities of a busy practice
Doctors, dentists, and chiropractors share the same quiet revenue leaks: missed calls, no-shows, and lapsed patients who mean to rebook but never do. Neto closes all three.
Cut no-shows by 30%+
Multi-touch reminder sequences across voice, SMS, and email — with easy one-tap reschedule and auto-fill from your waitlist when slots open.
Fill the recall pipeline
Neto works lapsed-patient lists the way a world-class recall coordinator would: persistently, across channels, until every patient is either booked or removed.
Free your front desk
Insurance questions, hours, directions, new-patient intake, refill requests — Neto handles the volume so your team can focus on the patients in the lobby.
Follow 3 steps to deploy AI in your business
1. Create Account on Neto
2. Guided Virtual Agent Training
3. We'll Setup Integrations
Get started in just a few hours
Specialized for dental, chiropractic, and primary care
Neto isn't a generic chatbot bolted onto your practice management system. It is trained on the real workflows of medical practices — operatory scheduling conflicts, CDT/CPT code nuances, recall cadences, insurance verification, and the compassionate tone patients expect. It integrates with your PMS, EHR, and scheduling platform so every conversation updates the chart in real time. Patient care, delivered at the speed the modern patient expects.
Every call, every follow-up, every chair filled
Concrete scenarios where Neto lifts revenue that's already sitting in your workflow.
Recall reactivation for overdue patients
Six-month cleanings slip. Annual physicals slip. Most practices lose a third of their recall list every year because no one has time to work it.
Works the lapsed list the way a world-class recall coordinator would — persistently, across channels, until every patient is booked or removed.
Same-day cancellations, same-day filled
A patient cancels at 9am for a 10am slot. By the time the front desk gets to the waitlist, the chair stays empty.
Calls and texts the waitlist the moment a slot opens, confirms the new appointment, and updates the schedule — all before the coffee's cold.
Insurance pre-verification before the visit
New patients arrive without their insurance info verified, costing your team 15 minutes at the front desk and delaying everyone behind them.
Captures payer details during booking, verifies coverage, and pushes the results into your PMS so reception just checks them in.
No-show reduction with smart reminders
Industry-standard 18–22% no-show rates cost a typical practice $50–$60k/year in missed revenue.
Multi-touch reminder cadence with one-tap reschedule. No-shows drop by 30%+, and canceled slots get refilled from the waitlist automatically.
Post-visit review requests done right
Happy patients rarely leave reviews unless you ask. But the ask has to be timed and personalized, or it feels like spam.
Sends a personalized review request after the visit, links to the right platform, and routes any friction back to your office manager before it hits Google.
Treatment plan follow-through
A patient accepts a $3,500 treatment plan in the operatory, then goes home and never books the follow-up.
Reaches out with the provider's recommended next steps, answers hesitation questions, and gets the next appointment on the schedule.
From signed contract to live in 30 days
A four-phase rollout designed to get your agents answering real calls in a month — without disrupting the team you have today.
We map your intake workflow, qualification criteria, and call patterns end-to-end.
- Kickoff call + workflow audit
- Practice criteria and FAQ capture
- Channel & integration scope locked
Your agents are configured, voiced, and trained on your real intake playbook.
- Persona, voice, and tone tuning
- CRM, calendar, and e-sign integrations
- Live transfer paths and after-hours rules
Run live calls in shadow mode, measure outcomes, and refine before full cutover.
- Shadow-mode calls with daily review
- Transcript scoring + agent calibration
- Reporting wired into your dashboards
Cut over to live traffic with white-glove monitoring through the first month.
- Phone numbers and routing live
- Daily syncs through ramp
- Outcome reporting in your inbox
Works with the tools
your firm already runs on
Neto plugs directly into your case management, CRM, and e-signature stack — no rip-and-replace required.
Integration Partners
Demo
What does Neto really look like for you?
Medical-specific questions, answered
The questions we hear most often from practices evaluating Neto.
Speak with Neto and upgrade your business
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